ATTENTION: UPDATES TO MANDATORY REQUIREMENTS TO ENTER CANADA

21 April 2020 – Message sent to Canadians registered on the Registry of Canadians Abroad (ROCA)

Dear Canadians,

We are contacting you to provide important information about new requirements for people travelling to Canada.

The health and safety of Canadians is the top priority of the Government of Canada. These new requirements for travellers are part of our multifaceted national response to COVID-19. As we learn more about this illness, we are regularly updating our public health guidelines and border measures.

Please be aware of the following requirements if you intend to travel to Canada.

Requirement to wear a non-medical mask or face covering

As of 20 April 2020, and until further notice, all air passengers are required to have a non-medical mask or face covering that covers the mouth and nose during travel. Passengers on all flights departing or arriving at Canadian airports will be required to present their non-medical mask or face covering during the boarding process. Passengers who fail to do so will be denied boarding.

*Information on non-medical masks or face coverings.

Undertake mandatory isolation or quarantine

The Emergency Order issued by the Government of Canada under the Quarantine Act requires persons entering Canada—whether by air, land or sea—to isolate for 14 days if presenting symptoms of COVID-19, or to quarantine for 14 days if asymptomatic to limit the spread of COVID-19.

*If you are a Canadian citizen or a permanent resident and you have symptoms consistent with COVID-19, you may not enter Canada by air.

The recent update to the Emergency Order now states that any person arriving in Canada—whether symptomatic or asymptomatic—cannot isolate or quarantine in a place where they would be in contact with people who are vulnerable, such as adults aged 65 years or over and people with pre-existing medical conditions.

Demonstrate suitable isolation or quarantine arrangements

Upon arrival to Canada, you will need to confirm you have a suitable place to isolate or quarantine. At this place, you must have access to basic necessities, such as food and medication, and must not be in contact with vulnerable people.

*Travellers will be expected to make plans in advance of arriving to Canada.

What is the difference between isolating and quarantine?

Helpful information and fact sheets on the requirements of mandatory isolating (travellers presenting symptoms) or mandatory quarantining (travellers without symptoms) are found here: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

Please contact the Public Health Agency of Canada if you have questions on the quarantine measures: https://www.canada.ca/en/health-canada/news/media-room/media-relations.html

Compliance and enforcement

The Government of Canada is working proactively with federal and provincial partners to ensure compliance and enforcement of the Emergency Order under the Quarantine Act. Fines and imprisonment could be enforced.

For more information on the current travel requirements and restrictions, please visit:

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

Canada’s borders: Are you eligible to enter Canada?

Travel restrictions are currently in place that limit travel to Canada. To ensure you are eligible to enter Canada, please review information here: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/travel-restrictions-exemptions.html

Travel, transit, and keeping up-to-date 

Due to the temporary grounding of direct flights, travelling back to Canada from Australia and the Pacific Island region will require you to transit through another country. Prior to making travel arrangements, we strongly advise you to review transit restrictions that could impact your ability to return to Canada on non-direct flight routes.

If you make arrangements to travel, please stay up to date with the latest transit restrictions and monitor the status of your flights closely (both domestic and international). As the COVID-19 situation continues to escalate around the world, further limitations or suspensions of international commercial flights should be expected. If you experience any changes to your flights, please contact your airline directly.

If you hold Australian citizenship or permanent residency, please be aware of restrictions on leaving Australia: https://covid19.homeaffairs.gov.au/leaving-australia

If you must travel, please visit the Government of Canada’s travel advice and advisories page regularly to check safety and security recommendations. More information: https://travel.gc.ca/travelling/advisories and https://travel.gc.ca/travelling/health-safety/covid-19-security

*Please note: No government-sponsored repatriation flights are being organized for Canadians to depart Australia.

If you are unable to return to Canada or have chosen to stay in your current location: 

Take precautions against COVID-19.

See the following sources of information from the Government of Canada:

If you are currently located in Australia, please monitor Australian Government sources of information and local media:

Have you checked your travel insurance?

Choosing to stay abroad could change or complicate your travel health insurance coverage. Check with your travel insurance provider directly to confirm that your policy has sufficient coverage, including for COVID-19 and an extended stay abroad.

Do you need financial assistance to return to Canada? 

If you are eligible, are outside Canada and are directly impacted by COVID-19, you can apply for the COVID-19 Emergency Loan Program for Canadians Abroad. This is an emergency loan of up to $5,000 to help you return to Canada and to cover your short-term needs while you work toward returning. Contact our consular team to apply (see details below). For information, visit: https://travel.gc.ca/assistance/emergency-info/financial-assistance/covid-19-financial-help-faqs

Do you need consular assistance?

Should you require consular assistance please contact the nearest office of the Government of Canada. We kindly request you contact us by phone or email in the first instance with respect to the guidance of local health authorities and to protect the health and safety of staff and visitors. https://travel.gc.ca/assistance/embassies-consulates

Within Australia, please contact:

The Consulate General of Canada in Sydney

The High Commission of Canada in Canberra

Outside of business hours, contact the Emergency Watch and Response Centre at Global Affairs Canada headquarters (24 hours a day, seven days a week) by calling +1 613 996 8885, or email: sos@international.gc.ca

Kind regards,

Canada Down Under Team

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ATTENTION: CANADIANS IN AUSTRALIA

6 April 2020 – Message sent to Canadians registered on the Registry of Canadians Abroad (ROCA)

Dear Canadians,

Please be aware that as of today, there are no further direct flights operating from Australia to Canada.

If you are unable to return to Canada or have chosen to stay in Australia:

  • Take precautions against COVID-19. See: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html
  • If you start to feel symptoms or suspect you may have contracted COVID-19, self-isolate and seek medical attention. The Australian Government’s National Coronavirus Helpline can be reached at 1800 020 080 to provide advice and information. Avoid contact with anyone except health care professionals.
  • Keep important documents in a safe, but easy to access place.
  • Ensure you have sufficient finances and necessities.
  • Buy a cell phone with a local SIM card and charger if you don’t already have one.
  • Make sure your passport is valid for at least another six months. If you need to renew it, contact the High Commission in Canberra or the Consulate General in Sydney.
  • Keep in touch with your family and friends, even if you have not been affected, to keep them informed of your situation.
  • Monitor Australian Government sources of information and local media: https://www.australia.gov.au/, aus.gov.au/WhatsApp

Planning to travel back to Canada?

Travelling back to Canada from Australia will now require you to transit through another country.

Prior to making travel arrangements, we strongly advise you to review transit restrictions that could impact your ability to return to Canada on non-direct flight routes.

If you make arrangements to depart Australia, please continue to stay up to date with the latest transit restrictions and monitor the status of your flights closely (both domestic and international) If you experience any changes to your flights, please contact your airline directly.

If you hold Australian citizenship or permanent residency, please be aware of restrictions on leaving Australia: https://covid19.homeaffairs.gov.au/travel-restrictions#a

As the COVID-19 situation continues to escalate around the world, further limitations or suspensions of international commercial flights should be expected.

*Please note: No government-sponsored repatriation flights are being organized for Canadians to depart Australia.

Have you checked your travel insurance?

Be aware that staying abroad could change or complicate your travel health insurance coverage. Check with your travel insurance provider directly to confirm that your policy has sufficient coverage including for COVID-19 and extended stay in Australia.

Do you need financial assistance? 

COVID-19 Emergency Loan Program for Canadians Abroad

If you are eligible, are outside Canada and are directly impacted by COVID-19, you can apply for an emergency loan of up to $5,000 to help you return to Canada and to cover your short-term needs while you work toward returning. To apply: Contact us (see information below)

For information: https://travel.gc.ca/assistance/emergency-info/financial-assistance/covid-19-financial-help-faqs

Canada Emergency Response Benefit

If you normally reside in Canada, the Canada Emergency Response Benefit provides temporary income support to workers who have stopped working and are without employment or self-employment income for reasons related to COVID-19. The benefit will be available to workers who meet the eligibility criteria.

For information: https://www.canada.ca/en/services/benefits/ei/cerb-application.html

Employment Insurance

If you work outside Canada, for a Canadian company or the Canadian government, you may be entitled to benefits under Canada’s Employment Insurance (EI) program.

For information: https://www.canada.ca/en/services/benefits/ei/ei-outside-canada.html

Do you need consular assistance?

Should you require consular assistance in Australia, please contact:

The Consulate General of Canada in Sydney

The High Commission of Canada in Canberra

Outside of business hours, please contact the Emergency Watch and Response Centre at Global Affairs Canada headquarters (24 hours a day, seven days a week) by calling +1 613 996 8885, or email: sos@international.gc.ca

Kind regards,

Canada Down Under Team

 

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Further information and resources to support you:

  • Public Health Agency of Canada:

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

  • Travel advice and Advisories for Australia

https://travel.gc.ca/destinations/australia

https://travel.gc.ca/travelling/health-safety/covid-19-security

 

ATTENTION: CANADIAN TRAVELLERS SHOULD RETURN TO CANADA IMMEDIATELY

31 March 2020 – Message sent to Canadians registered on the Registry of Canadians Abroad (ROCA)

Dear Canadians,

The Government of Canada strongly advises that Canadians planning to leave Australia should make arrangements to return to Canada as soon as possible. As the COVID-19 situation continues to escalate around the world, suspensions of commercial flights are limiting opportunities for Canadians to travel home.

Direct flights from Australia to Canada on Air Canada will be suspended as of 7 April, 2020. The remaining direct flights are now departing from Sydney, Australia only. Currently, the last Air Canada flights are scheduled to depart on 4, 5 and 6 April, 2020. Any changes are at the discretion of Air Canada.

After 6 April, the only option to return to Canada will be via indirect flights (subject to availability). Complications should be expected if travelling on commercial flights that require transit through another country on route to Canada. Therefore, it is strongly recommended that travellers immediately secure a direct flight via Air Canada.

Flights to Canada – whether direct or through third countries – are likely to remain limited or unavailable for several months. Airlines operating international flights from Australia may further extend route suspensions.

Canadians who are visiting Australia should urgently make arrangements to depart. If you are a Canadian who is living in Australia, and you intend to visit or move back to Canada in the near future, please be aware of new travel restrictions for Australians. (See: dual nationals below)

*Please note: at this stage, no government-sponsored repatriation flights are scheduled to depart Australia for Canadians.

Have you booked a flight home?

We urge you to book the next commercial flight possible.

Please visit: https://www.aircanada.com/ca/en/aco/home.html#/

If you have already booked a flight, you are likely to experience interruptions to travel or flight cancellations as further restrictions and changes to advice are now coming into effect. Monitor your flights closely (both internal and international). Please contact your airline directly if there are any changes to your itinerary.

Are you a dual national?

The Australian Government has recently announced restrictions to international travel for Australian citizens and Australian permanent residents. If you hold both Canadian and Australian citizenship or permanent residency, this could impact your ability to depart Australia. You will need to apply for an exemption to leave from the Department of Home Affairs.

*Note: Applications may take several days to process, so it is recommended that you apply for an exemption as soon as possible. Please refer to: https://covid19.homeaffairs.gov.au/travel-restrictions#a

Do you need financial assistance? 

The Government of Canada has created a temporary financial assistance program: the COVID-19 Emergency Loan Program for Canadians Abroad. If you are eligible, are outside Canada and are directly impacted by COVID-19, you can apply for an emergency loan of up to $5,000 to help you return to Canada and to cover your short-term needs while you work toward returning.

For information: https://travel.gc.ca/assistance/emergency-info/financial-assistance/covid-19-financial-help-faqs

Do you need consular assistance?

Global Affairs Canada is committed to providing consular services and is accessible to Canadians 24 hours a day, seven days a week. For EMERGENCY consular assistance, call +1 613 996 8885 (call collect where applicable), or email: sos@international.gc.ca

Should you require any consular services and assistance during your travels within Australia, please contact:

The Consulate General of Canada in Sydney

The High Commission of Canada in Canberra

Kind regards,

Canada Down Under Team

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Twitter: https://twitter.com/canadadownunder

Further information and resources to support you:

  • Travel advice specific to COVID-19:

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

  • Your safety and security outside of Canada:

https://travel.gc.ca/travelling/health-safety/covid-19-security

ATTENTION: DUAL CANADIAN/AUSTRALIAN CITIZENS

Posted 31st of March

Dear Canadians,

If you are a dual Canadian/Australian citizen intending to travel to Canada, the recent restrictions announced by the Australian Government could impact your travel plans. Please review the following information.

The fluid nature of the COVID-19 situation has seen interruptions to travel, in addition to new restrictions implemented and regular changes and updates to advice.

As of 25 March 2020, The Australian Government announced that Australian citizens and permanent residents will now be restricted from travelling overseas.

The Australian Border Force is no longer allowing any Australian citizens or Australian permanent residents to depart on an international flight. This restriction will include those who are dual nationals – unless they meet one of the exemptions such as:

  • Persons who ordinarily reside in a country other than Australia

Travellers who believe they meet a travel restriction exemption can apply online to the Commissioner of the Australian Border Force.

Further information relating to the exemptions can be found here: https://www.homeaffairs.gov.au/news-media/current-alerts/novel-coronavirus

How does this affect me?

If you are a dual national, and intending to travel back to Canada, please review the exemption criteria.

  1. If you believe you meet a travel restriction exemption, please apply at this link: https://immi.homeaffairs.gov.au/help-support/departmental-forms/online-forms/covid19-enquiry-form
  2. To prepare for your departure, organize your documentary evidence and ensure it is readily available to present to airline staff or Australian Border Officers.

The Australian Border Force must be satisfied that the exemption criteria has been met.

What types of evidence should I prepare?

To show evidence that you ordinarily reside in Canada, you can provide a drivers licence, health card, home lease/mortgage, proof of employment, payslip, employee identification card, military orders, or reason for travel.

How do I apply for an exemption on compassionate grounds?

The Commissioner of the Australian Border Force (ABF) may consider an exemption in relation to the travel restrictions on compassionate or humanitarian grounds.

https://www.homeaffairs.gov.au/news-media/current-alerts/novel-coronavirus

Travellers who wish to apply for an exemption can do so through this link:

https://immi.homeaffairs.gov.au/help-support/departmental-forms/online-forms/covid19-enquiry-form

How will I be notified if the compassionate exemption is approved?

Airline staff must call the Australian Border Operations Centre to confirm that approval is in place.

What if I am denied departure?

If you are denied departure and need consular assistance please contact the Consular team. The details are listed below.

Consular assistance

Global Affairs Canada is committed to providing consular services and is accessible to Canadians 24 hours a day, seven days a week.

For EMERGENCY consular assistance, call +1 613 996 8885 (call collect where applicable), or email: sos@international.gc.ca.

Should you require any consular services and assistance during your travels within Australia, please contact our colleagues at:

The Consulate General of Canada in Sydney +61 (0)2 9364 3000

The High Commission of Canada in Canberra +61 (0)2 6270 4000

Kind regards,

Canada Down Under Team

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Message to Canadians in Australia regarding COVID-19

Dear Canadians in Australia,
 
We wanted to send a personal note to all of you.  I am Mark Glauser, High Commissioner of Canada to Australia, and I am writing to you along with my colleague Angela Bogdan, Consul General of Canada in Sydney.
 
We are living through an unprecedented time.  The effect of COVID-19 pandemic brings uncertainty and disruption throughout the world, including here in Australia.  In this rapidly evolving situation, we ask that you please follow local authority advice in your state or community as regards to all travel, health and “social distancing” measures https://tinyurl.com/vy7gtuc.

This is a critical moment to flatten the curve of virus transmission and protect the most vulnerable in the community.  Australian States and Territories are rapidly introducing further restrictions on movement to enforce “social distancing” – to stop the virus.

We continue to prioritise the provision of consular services to help Canadians in Australia.  As you would be aware, the Government of Canada has advised that Canadians travelling abroad consider returning to Canada earlier than planned as these options are becoming more limited. If you plan to depart Australia, it is advisable to book the earliest possible departure on the remaining available commercial flights. We understand it is becoming increasingly difficult, but communicating directly with your commercial airline to secure flights home and confirm your current flights is your best option.  For Air Canada, see https://tinyurl.com/sfev5hg.

We are frequently asked whether non-Canadian immediate family members of Canadian citizens are allowed into Canada at this time.  The rules now in place do allow for that, if the person in question fits the definition of an “immediate family member”, defined as:
• the spouse or common-law partner of the person;
• a dependent child of the person or of the person’s spouse or common-law partner;
• a dependent child of a dependent child referred to in the line above
• the parent or step-parent of the person or of the person’s spouse or common-law partner; or
• the guardian or tutor of the person

Travellers should have on hand documentary evidence to demonstrate to the airline their immediate family relationship to the Canadian citizen or Permanent Resident of Canada.
In the following link, you will find a list of documents that may be used as proof of a common-law relationship: https://tinyurl.com/wodlhlu.
For Canadians who have no available source of funds to return home, Canada has announced the creation of the COVID-19 Emergency Loan Program for Canadians Abroad. See: https://tinyurl.com/ud7l5lt. You should exhaust all other alternatives for private funding before applying for a loan. If you meet the eligibility criteria and wish to apply, please contact us at the coordinates below.

Canadians in need of emergency consular assistance in Australia should call or email the:
• The High Commission of Canada in Canberra at (61) 2 6270-4000 or CNBRACS@international.gc.ca,
• The Consulate General of Canada in Sydney at (61) 2 9364-3000, or  SYDNYCS@international.gc.ca,
• The Emergency Watch and Response Centre in Ottawa at 613-996-8885, or  sos@international.gc.ca.

The Government of Canada takes the safety and security of Canadians abroad very seriously.  It provides credible and timely information in its Travel Advice to enable you to make well-informed decisions regarding your travel or stay abroad.  We encourage you to stay up to date on the latest travel advice and advisories for any country to which you plan to travel at https://tinyurl.com/v9aadsp, via the mobile TravelSmart application at https://tinyurl.com/ww8geny, and via RSS feeds at https://tinyurl.com/s8hjtru.  If you are travelling, you are encouraged to update your ROCA file with your travel dates, destination, and contact information.

Please follow https://tinyurl.com/t5g43bq and https://tinyurl.com/r93oad8 for information relevant to Canadians in Australia.

Please share this important information with other Canadian citizens in your area. Encourage them to register with ROCA (https://tinyurl.com/scxz26s) to enable them to receive important safety updates from the Government of Canada.

Thank you for your cooperation at this time.  Stay safe, stay calm, stay connected and above all stay healthy!

Yours sincerely,

Mark Glauser
High Commissioner
Canadian High Commission, Canberra

Angela Bogdan
Consul General
Consulate General of Canada, Sydney

Global Affairs Canada